How We Navigate the Credit Bureau System for You
An inside look at how credit bureaus operate and how our experts interact with them to successfully resolve your disputes.
Credit bureaus are powerful private companies that act as the gatekeepers of your credit information. In South Africa, the main players are TransUnion, Experian, and XDS. Successfully disputing information with them requires a deep understanding of their processes and the laws that govern them—a process our team at Dispute It has perfected.
Where They Get Information
Credit bureaus compile information from various sources:
- Credit Providers: Banks, retailers, and lenders report your account information.
- Courts and Public Records: Data on judgments and sequestrations is gathered from public records.
- Debt Collectors: Collection activities are also reported.
Mistakes and miscommunications between these entities are common, leading to errors on your report.
How We Win Disputes for You
The core role of a bureau is to sell your credit report to lenders. Our role is to force the bureaus to ensure the data they sell is 100% accurate and legally compliant.
- Specialized Dispute Process: We don't just send an email. We log formal disputes through the correct channels, citing specific sections of the National Credit Act.
- Evidence Management: We compile and present your evidence in a way that is legally irrefutable, leaving no room for the bureau or creditor to misinterpret the facts.
- Strict Follow-Up: The law states bureaus have 20 business days to investigate. We track this timeline meticulously and escalate immediately if they fail to comply.
- Escalation to Regulators: If a bureau refuses to correct a clear error, we don't give up. We have established processes for escalating cases to the National Credit Regulator (NCR) and the Credit Ombud to force a resolution.
The Dispute It Advantage
Navigating the credit bureau system is complex and bureaucratic. They count on consumers giving up. We don't. Our expertise and persistence ensure that your rights are enforced and that incorrect information is removed. This is not a simple administrative task; it's a specialized process that requires an expert advocate on your side.
The credit repair process is complex and requires specialist knowledge to ensure success. Don't risk handling it alone. Our experts at Dispute It are ready to manage your case and deliver results.